Services

ARES provides full-cycle service structure, closed-loop support from demand to landing.

Pre-technical

Pre-technical consultation

Understand the customer’s material characteristics (such as particle size, humidity, hardness), production scenarios (such as production capacity requirements, site layout) and process objectives, matching the optimal equipment model and production line program.

Visualization program demonstration: using 3D modeling or virtual simulation technology to show customers the operating principle of screening equipment, production line process planning and expected production capacity data, to ensure program transparency.

Years of Experience

Certificates

Project Experiences

Square Meters

Mid-term

Mid-term customization and delivery

Non-standard customization service:

For special materials (such as high-temperature powder, corrosive particles) or complex working conditions, we support collaborative design of drawings.

One-stop delivery management

Coordinate equipment manufacturing, packaging and logistics, provide “door-to-door” transportation services (in cooperation with Deppon, SF and other logistics companies), with detailed packing lists and installation drawings to ensure zero error delivery.

After-Sales

Post-installation and training

Professional team door-to-door installation:

Send technical engineers to the scene to complete the equipment lifting, circuit connection, system debugging, synchronized with the no-load test run and load test, until the equipment performance is up to standard.

Hierarchical operation training:

For customer operators, maintenance personnel were opened theoretical courses (equipment principles, safety standards) and hands-on training (troubleshooting, routine maintenance), after passing the examination issued a certificate of operation, the training materials can be retained electronic version for the record.

After-sales protection system

24-hour rapid response, professional team escort, so that you can buy at ease, with peace of mind

After-sales response mechanism

24-hour online service: non-emergency problems within 2 hours to provide solutions, emergency failures (such as equipment shutdown) synchronized to start the “door-to-door service green channel.

Warranty systems

Testimonials, as authentic endorsements from satisfied customers, serve as potent social proof, significantly inspiring trust in potential consumers.

Parts management service

Establish customer-specific parts file, according to the equipment life and working conditions, automatically push the replacement of wearing parts (such as screens, seals) reminders, support for online one-key order, parts inventory sufficiency rate of more than 95%.

spare parts storage

Customers can purchase commonly used parts in advance and store them in the warehouse of the enterprise, and then send them directly within 24 hours when they are needed, which reduces the downtime and waiting time.

“Ares Machinery takes “quick response, professional solution, long-lasting companionship” as the core of after-sales service, and extends the service from ‘troubleshooting’ to “value creation” through full-cycle and digitalized service system. Cycle, digital service system, so that customers can buy at ease, with peace of mind, and truly realize the “equipment does not stop production, production more efficient” goal of cooperation.”

Customized Screening and Conveying Solutions for Your Business

Ares Machinery provides tailored equipment and production line solutions based on your material type, capacity, moisture, and process needs. Contact us now to get a customized solution for your application.